Frequently asked questions

Functional issues

First of all, in order to send you a confirmation message when creating your account and to explain the process to follow so you can undertake your process.

Next, in order to create your account with a unique user name, which will then allow you to log in to it.

And finally, in order to ensure a personalised service.

You should know that at any time, you can delete your Psylio account. Your e-mail address and associated exercises will be saved for 90 days. They will then be permanently deleted.

All the texts, solutions and exercises of the Psylio platform have been written and approved by the Optania clinical team.

  • Nancy Boisvert (M.Ps. Psychologist) member of the Ordre des psychologues du Québec
  • Jessica Glidden (Psychoeducator) member of the Ordre des psychoeducateurs du Québec
  • Alexandra Verreault (C.Ps. Psychologist) member of the Ordre des psychologues du Québec

Prepare to seek professional help

It can be overwhelming and worrisome to experience personal problems and their various effects. If you or your loved ones are worried about your current state, it may be time to talk to someone about it.

You may be apprehensive about seeking help from someone outside of the situation, all the more so if you’ve had difficulty connecting with counsellors in the past. You may also have experienced difficult feelings in sessions with counsellors or not noticed any immediate effect.

Since professional support is a process, it can take place in multiple phases, some of which may be more effective than others. The professional sticks with you to accompany you throughout these phases. It’s important that you learn to name your discomforts or fears so that they can guide you and support you. You should also know that even if you’ve had a disappointing experience in the past, that doesn’t mean next time will be the same way.

You may find that you have a different rapport with another professional who could help you make progress. In any case, you always have the option of continuing, stopping, or being referred to another professional at any time throughout the process. There’s no harm in doing so. You’re simply taking the initiative to achieve wellness for you and your family.

To select your counsellor, you can call your workplace’s employee assistance program. You can also use a referral from a friend, colleague or physician. Finally, know that you can always look for a professional using your local services directory.

When you decide to seek help from a professional, there are some steps you can expect them to take. To start, the first few appointments will be used to assess your situation. The counsellor will ask you various questions about your situation, and you’ll decide on the needs to prioritize together. At that time, you should determine what your expectations are. By doing so, you’ll start to get involved so that the sessions will meet your needs as best as they can.

At the start of this process, the professional will have you sign a consent form. Your counsellor will ensure that your sessions are completely confidential and that you’re free to choose whether or not to participate in them. They’ll also gather some personal information.

Next, together, you’ll set goals for your sessions and decide on their frequency and duration. You’ll then start having sessions. You’ll discuss various subjects and work on some of the issues that are relevant to your situation. At this point, depending on the issue and your needs, the professional may give you information about what you’re experiencing. They may also help you implement tools and strategies.

It should be noted that the initial focus will be on developing the therapeutic relationship between you and the professional. As an honest relationship based on mutual trust will yield the best results, it’s important for the two of you to make a connection. It’s also your responsibility to participate in developing this relationship

Yes, it’s true: the very idea of having to talk to someone about what you’re going through can be stressful.

That’s a legitimate feeling!

However, rest assured that a qualified professional will know how to handle and help you express your fears and emotions. Fear of the unknown or little-known can hinder our motivation. But once the therapeutic process is underway, these reservations can be worked on, and progress can be made.

Remember, not talking about something doesn’t make it go away. Deeply rooted internal conflict will stay with you, even if you ignore it, which could cause it to become even more deeply entrenched. You may find yourself surprised by how you overreact to benign situations.

Ask yourself what’s making you hold back from or avoid seeking help from a professional. For each reason you come up with, look for a plausible counter-argument in favour of seeking help.

There are many reasons why it can be difficult to open up to someone: fear of being judged, fear of revisiting unpleasant emotions, worry that doing so will make things worse, or even not feeling like you know the professional well enough.

All these fears are normal and legitimate, but they can prevent you from becoming invested in the therapeutic relationship.

Before we can tell someone about our worries, emotions, concerns or fears, there must be a real sense of trust. First, ensuring that the counsellor is qualified by verifying that they’re a member of their professional association may provide you with some peace of mind. Second, you can ask them about their approach and their professional experience. This will help you determine whether the way they interact with their clients is right for you.

Furthermore, the more willing you are to describe what you’re feeling, the easier it will be for the counsellor to identify your needs and provide the appropriate guidance. A person who tends to withhold information or not say anything will thus see their situation progress more slowly. The professional will first have to work on their resistance to the process.

To open yourself up, depending on your level of comfort, start with what’s concerning you in the present moment. If you have fears, describe them! If you feel ambivalent, say so. Then identify why you decided to have these sessions and what you hope to get out of them. For the rest, you’ll work with the professional, who’ll guide you towards various topics according to your needs.

Specialists such as psychologists, psychotherapists, social workers and psychoeducators belong to a professional association whose mission is to protect the public. They ensure that their members are qualified and adhere to a specific code of ethics.

All codes of ethics refer to the professional’s attitudes, actions and obligations toward the profession and their clients. Professional secrecy is therefore a critical aspect of these codes.

These types of professionals cannot divulge any information received from their clients. They cannot reveal the content of their sessions or any information without the client’s consent. A professional can reveal certain specific information about their client without their consent only in the interest of preventing an act of violence, such as suicide.

There are many misconceptions about seeking professional help. Doing so is a sign that a person is taking charge of their life and wants to give meaning to what they’re experiencing. How is knowing when you need support anything but a sign of strength? Recognizing your limits so you can better understand them and respond is also a sign of humility.

There are many advantages to meeting with someone to talk and air out your uneasiness, problems and concerns. It helps externalize what you’re experiencing and make the issue something that is no longer just inside you, so you can more easily detach yourself from it. It’s an opportunity to share with a neutral party who sees the situation from the outside.

Counselling sessions also help you gain a whole other perspective on the situation. They help you examine certain aspects that haven’t been sufficiently considered and look at the issue from a distance. Whatever your fears, your counsellor can help you face them.

There are as many reasons to seek professional help as there are people who do so. People generally seek professional help in relation to some emotional instability, fear, hardship, lack of selfcontrol, or dissatisfaction with some aspect(s) of their lives. Your counsellor can help you as you strive to find balance.

Here are the options that are now available to you. You can call to receive direct assistance.